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Overview

The End of Sequence Report webhook is triggered when an entire outreach sequence ends. This provides a comprehensive report of all outreach attempts made during the sequence, including call details and outcomes.

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Webhook Payload

When a sequence ends, Clarion sends a POST request to your configured webhook URL with the following payload:
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integer
required
The unique identifier for the sequence.
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string
required
The status of the sequence (e.g., ended).
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string
Optional human-readable description of the sequence outcome (e.g., from conversation evaluation). May be null.
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string
required
ISO 8601 timestamp when the sequence was last updated.
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array
required
Array of outreach steps performed during the sequence.

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Call Object

Each call in the outreach array contains the following fields:
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integer
required
The unique identifier for the call.
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integer
required
The ID of the assistant that handled the call.
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string
ISO 8601 timestamp when the call started.
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string
ISO 8601 timestamp when the call ended.
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string
required
The status of the call. Possible values: queued, ringing, in-progress, forwarding, ended.
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integer
The duration of the call in milliseconds.
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string
The reason why the call ended (e.g., customer-ended, assistant-ended).
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string
Full conversation transcript with speaker labels (AI: and User:).
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string
The phone number that initiated the call (E.164 format).
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string
The phone number that received the call (E.164 format).
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string
The type of call (e.g., outboundPhoneCall, inboundPhoneCall).
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object
Call analysis metrics and custom data extractions.
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string
AI-generated summary of the call.
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string
The outcome of the call (e.g., resolved, unresolved, voicemail).
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string
If the call was unsuccessful, this indicates the reason. Possible values: declined, escalated, requested-callback, customer-dropped, assistant-ended, opt-out.
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string
Content of voicemail message if one was left.

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SMS Object

Each sms encounter in the outreach array contains the following fields:
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integer
required
The unique identifier for the SMS encounter.
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integer
required
The ID of the assistant that handled this SMS encounter.
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string
ISO 8601 timestamp when the SMS encounter started.
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string
ISO 8601 timestamp when the SMS encounter ended.
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string
required
The status of the SMS encounter. Possible values: active, paused, ended.
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string
The reason why the encounter ended. Possible values: conversation-timeout, resolved, contact-declined, contact-opt-out, system-error, unknown.
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string
Full conversation transcript with speaker labels (AI: and User:).
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string
The phone number that initiated the SMS encounter (E.164 format).
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string
The phone number that was the recipient of the SMS encounter (E.164 format).
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object
SMS encounter custom data extractions.
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string
AI-generated summary of the call.